Elements and Performance Criteria
- Direct planning of project communications
- Direct project information requirements in consultation with appropriate stakeholders as the basis for projects and program communications planning
- Direct communications management plans and activities to ensure clarity of understanding and achievement of multiple project objectives at all levels
- Develop project management information system (PMIS), structure and procedures to maintain the quality, validity, timeliness and integrity of information and communication across the program and in regard to organisational strategic management
- Direct management of project information
- Direct the generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders to improve decision making processes and communications across the program and between the projects
- Direct information validation processes for development, management and modification to ensure consistent quality and accuracy of data across the program
- Manage program communications
- Develop and manage formal and informal communication networks between the organisation's management structure, program, projects and key stakeholders to ensure effectiveness throughout the multiple life cycles of projects within the program
- Address potential, perceived and actual problems with communication and management information systems through project managers, and ensure remedial actions are authorised to ensure project, program and organisational objectives are met
- Manage customer relationships beyond the delegated responsibility of project managers to ensure clarity of understanding of objectives and to minimise conflict across the program
- Analyse communications management outcomes
- Direct project finalisation activities to ensure ownership of, and responsibility for, information outcomes
- Review and analyse project outcomes to determine the effectiveness of management information and communications systems
- Aggregate and use lessons learned across multiple projects for other applications in the program and the organisation